“NOBODY CARES HOW MUCH YOU KNOW UNTIL THEY KNOW HOW MUCH YOU CARE.”
Seventy-two percent of employees say having benefits customized to meet their needs would increase loyalty to their employer. Yet only forty percent of employers strongly believe their employer’s benefits communication is simple to understand. ¹ Navigating the healthcare system can be challenging and time-consuming. Our HIPAA-certified and compassion-trained Advocates assist your employees with claim resolution, benefit enrollment assistance, benefit education, and healthcare decision support. Our mission-critical is to ensure that your employees’ needs are met accurately, and timely.
We will provide a tailored concierge program leveraging individual member and client-specific data to provide secure advocacy that is aligned with your culture and ultimately improves the employee experience. All client-related plan information, as well as Employee Care Center interactions, are documented in our Client Management System to support member issues. We provide Quality Assurance and audit a percentage of our activities against service, accuracy, and other performance standards. This allows us to identify trends, insurance company plan discrepancies, and opportunities for enhanced employee communications.
- First Call Resolution
- Quality Assurance
- Commitment to World Class Client Experience
- Licensed Advocacy Analysts
- HIPAA Compliant
How it Works
Claims Resolution Process
¹ 2019 METLIFE EMPLOYEE BENEFIT TRENDS STUDY
BKS Partners is an award-winning insurance brokerage firm providing private risk management, commercial risk management, employee benefits and Vitality™ programs to clients wherever life takes them throughout the U.S. and internationally. BKS Partners takes a holistic and tailored approach to insurance and risk management. Learn more at www.bks-partners.com
This material has been prepared for informational purposes only. Baldwin Krystyn Sherman Partners, LLC, and its affiliates, do not provide tax, legal or accounting advice. Please consult with your own tax, legal or accounting professionals before engaging in any transaction.