Employee Care Center
We understand the benefits’ needs of individuals vary. To ensure that all employees and their dependents are aware of all of their benefit options, BKS-Partners provides a toll-free telephone number and email for individuals to contact our Employee Care Center (ECC). Our ECC team is integrated with our account management team and acts as an intermediary to help employees navigate to the benefit options that provide them with the most financial security and to answer any benefit-related questions. We provide insight to all benefit offerings, including options outside the group program.
The ECC can help your employees:
- Navigate their benefits
- Get signed up
- Save time
- Advocate for claims resolution
The ECC interacts on an ongoing basis with individual employees who have questions or issues regarding plan selection, claims and eligibility. Our Employee Care Center handles more than 2,000 claims issues annually in a HIPAA compliant system of accountability and compassion.